At JamesPratt.com, we are committed to providing high-quality digital products and services. Your satisfaction is our priority, and we strive to ensure you have a positive experience with our offerings. Please review our refund policy below for details on eligibility and the process for requesting refunds.

General Refund Policy

• Digital Products
  Due to the nature of digital products and to prevent potential abuse, we generally do not offer refunds for digital downloads, online courses, or memberships once they have been accessed or downloaded. As digital products are instantly accessible upon purchase, refunds are restricted to ensure fairness.

• 7-Day Money-Back Guarantee
  Our 7-day money-back guarantee allows you to evaluate the product or service risk-free. If your purchase is covered by this guarantee (as specified on the product page), you may request a refund within 7 days of purchase, provided you meet the eligibility criteria outlined below.

Eligibility for Refunds

Refunds are only applicable under the following conditions:

• The product or service was purchased directly from JamesPratt.com.

• The refund request is submitted within 7 days of the purchase date.

• The product or service has not been fully accessed, downloaded, or extensively used.

Refunds are not available for:

• Products that have been accessed or downloaded in full.

• Memberships or subscriptions where significant usage has occurred.

• Customised services or consultations that have already been delivered.

Refund Process

To request a refund, please follow these steps:

1. Contact Us
   Send an email to refund@jamespratt.com with the subject line “Refund Request.”

2. Provide Details
   Include your full name, email address used for the purchase, the product or service purchased, and the reason for your refund request.

3. Verification
   We may verify your eligibility by reviewing your account activity or purchase details.

We may verify your eligibility by reviewing your account activity or purchase details. We aim to process all approved refunds promptly to ensure a smooth experience for our customers.

Once your refund request is approved, the refund will be processed through the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Subscriptions and Memberships

• Monthly Subscriptions
  Refunds are available for monthly subscriptions if requested within the first 7 days of the initial subscription. Refunds are not available for subsequent billing periods.

• Annual Subscriptions
  Refunds for annual subscriptions are not prorated. However, you may request a refund if the request is made within 7 days of the initial payment.

  You may cancel your subscription at any time through your account settings. Access will remain active until the end of the current billing cycle.

Changes to the Refund Policy

We reserve the right to update or amend this Refund Policy at any time. Any significant changes will be communicated via email or our website, and the updated policy will apply to purchases made after the changes are posted.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

JamesPratt.com
Email: website@jamespratt.com
Address: 19 Queen Charlotte Drive, Aotea, Porirua, 5024, Wellington, NZ