Effective Date: 23 July 2026
Welcome to JamesPratt.com.
This Privacy Policy explains how JamesPratt.com collects, uses, stores, shares, and protects personal information.
In this Privacy Policy, “JamesPratt.com”, “we”, “us”, and “our” means James Pratt trading as JamesPratt.com, unless another trading entity is stated at checkout or in a specific agreement.
James Pratt trades as JamesPratt.com and sells digital products, memberships, resources, and services online as a person in trade.
JamesPratt.com
19 Queen Charlotte Drive
Aotea
Porirua 5024
Wellington
New Zealand
Email: website@jamespratt.com
This Privacy Policy should be read together with our Terms of Service, Refund Policy, Community Guidelines, and any product-specific, membership-specific, affiliate-specific, or reward-draw-specific terms.
By using our website, creating an account, buying a product, joining a membership, using our community, downloading a resource, or participating in any member benefit, you acknowledge that we may collect, use, store, and share your personal information as described in this Privacy Policy.
This Privacy Policy applies to personal information we collect when you:
visit JamesPratt.com;
create an account;
buy a digital product;
join a membership;
access The Library;
use community spaces;
download resources;
contact us;
join an email list;
submit a form;
make a support request;
suggest a resource or idea;
participate in member benefits;
participate in a future affiliate or referral programme;
participate in a NZ-only reward draw, where eligible.
This Privacy Policy does not apply to third-party websites, tools, services, platforms, or payment processors that we do not own or control. Those third parties have their own privacy policies and terms.
Personal information means information about an identifiable individual.
This may include information that directly identifies you, such as your name or email address.
It may also include information that could identify you when combined with other information, such as account details, transaction records, community posts, device information, or reward eligibility records.
We collect different types of personal information depending on how you use JamesPratt.com.
We may collect:
your name;
email address;
username or display name;
account login details;
communication preferences;
support messages;
information you provide through forms, surveys, or direct contact.
We may collect:
products purchased;
membership plan;
subscription status;
payment status;
billing country;
billing postcode or address information where provided;
purchase date;
renewal date;
cancellation date;
refund request information;
product access and download records.
To support The Village membership model, we may collect information needed to distinguish between:
The Village | New Zealand Founding Member
The Village | Global Founding Member
This may include:
country of residence;
billing country;
self-declared residency information;
membership plan;
active paid membership status;
age confirmation where needed;
reward eligibility information where applicable.
If NZ-only reward draws are offered, we may collect information needed to administer eligibility and keep appropriate records.
This may include:
name;
email address;
membership plan;
active paid membership status;
New Zealand residency confirmation;
age confirmation;
eligibility verification information;
draw entry records;
winner selection records;
winner notification records;
prize acceptance records;
redraw records;
prize delivery or payment records.
We will only collect identity, age, or residency verification information where reasonably necessary for reward eligibility, fraud prevention, legal compliance, or prize administration.
Global members are not eligible to enter NZ-only cash reward draws.
Payments are processed through third-party payment processors.
We may receive limited payment-related information such as:
payment status;
transaction amount;
transaction date;
product or membership purchased;
last four digits or card type where provided by the payment processor;
billing country or postcode where provided;
failed payment information;
refund or chargeback information.
We do not usually store full credit card numbers on our own systems.
Payment processors handle payment details under their own terms and privacy policies.
If you use community spaces, we may collect:
profile information;
display name;
posts;
comments;
replies;
reactions;
resource suggestions;
community activity;
reports or moderation records;
messages you send through community features, where available.
Depending on the community settings, some information may be visible to other members.
Please keep examples general.
Do not post confidential, client-identifying, staff, financial, health, culturally protected, WHĀKĀ-6, governance-sensitive, legally privileged, or other sensitive information in the community.
If you submit ideas, resource suggestions, feedback, survey responses, or other content, we may collect and use that information to:
respond to you;
improve resources;
prioritise future topics;
understand member needs;
moderate community spaces;
improve The Library.
We will not use your name, story, screenshot, testimonial, case study, or identifiable member example in external marketing without appropriate permission.
If you enquire about or purchase advisory services, such as an Introductory Kōrero / Talanoa, Practical AI Snapshot, consultation, or related service, we may collect:
contact details;
organisation name;
role or job title;
general context you choose to provide;
meeting details;
notes;
emails;
booking information;
service delivery records.
Do not provide sensitive client, staff, financial, health, cultural, protected, WHĀKĀ-6, or governance-heavy information unless a safer process has been agreed.
When you use our website or services, some information may be collected automatically.
This may include:
IP address;
browser type;
device type;
operating system;
pages visited;
links clicked;
date and time of access;
referring website;
resource access activity;
download activity;
error logs;
analytics data;
cookie or similar technology information.
This helps us operate, secure, maintain, and improve the website and services.
If you join an email list, download a free resource, buy a product, join a membership, or contact us, we may collect:
email address;
name;
communication preferences;
email engagement information;
unsubscribe status;
form responses;
campaign source information.
You can unsubscribe from marketing emails using the unsubscribe link in those emails.
We may still send important service, account, payment, membership, legal, or security messages where needed.
If we introduce an affiliate or referral programme, we may collect information needed to administer that programme.
This may include:
affiliate name;
email address;
account details;
referral links;
referral source;
referred customer records;
commission records;
payout information;
tax or payment information where required;
fraud prevention information;
programme compliance records.
Affiliate and referral programme participation may be subject to separate terms.
We may collect personal information in the following ways.
For example, when you:
create an account;
buy a product;
join a membership;
fill out a form;
contact us;
post in the community;
submit a suggestion;
request support;
join an email list;
participate in a reward draw;
participate in a future affiliate or referral programme.
For example, through:
cookies;
analytics tools;
log files;
payment and platform records;
website and membership platform activity;
security and fraud prevention tools.
We may receive personal information from service providers who help us operate JamesPratt.com, such as:
website and hosting providers;
digital product and membership platforms;
payment processors;
email and communication platforms;
analytics providers;
customer support tools;
fraud prevention tools;
affiliate or referral tracking providers;
reward administration providers;
professional advisers.
We may receive personal information from another person or organisation if:
you authorised them to provide it;
they are making a purchase or enquiry on your behalf;
they are part of an organisation you represent;
they refer you to us;
they participate in a future affiliate or referral programme;
the law allows or requires us to collect the information.
Where we collect personal information indirectly, we will take reasonable steps to make sure the individual is made aware of the collection as soon as reasonably practicable, unless an exception applies.
This may include providing notice through this Privacy Policy, checkout notices, account notices, email notices, affiliate or referral programme notices, reward draw terms, community notices, or other appropriate communications.
Where information is collected indirectly for a specific legal, payment, fraud prevention, reward eligibility, affiliate, referral, or support purpose, we will aim to explain the purpose of collection, who may receive the information, who holds it, whether collection is authorised or required by law, the consequences of not providing it where relevant, and access/correction rights.
We collect and use personal information for lawful purposes connected with operating JamesPratt.com.
These purposes may include:
providing digital products;
providing membership access;
operating The Library;
managing accounts;
processing payments;
managing subscriptions;
providing downloads and resources;
operating community spaces;
sending member updates;
responding to enquiries and support requests;
managing refunds, cancellations, failed payments, and disputes;
distinguishing between New Zealand and Global membership plans;
administering NZ-only reward eligibility where applicable;
verifying eligibility before awarding a reward or prize;
keeping reward draw records where required;
improving products, resources, community spaces, and services;
managing email communications;
sending marketing communications where permitted;
measuring website and product performance;
preventing fraud, spam, misuse, unauthorised access, or unlawful activity;
protecting our intellectual property and member safety;
administering future affiliate or referral programmes;
meeting legal, tax, accounting, regulatory, and record-keeping obligations;
enforcing our Terms of Service and other applicable terms.
We will not use personal information for an unrelated purpose unless we have a lawful basis to do so.
NZ-only reward draws may be offered from time to time.
If we offer a NZ-only reward draw, it will be subject to separate NZ Reward Draw Terms.
To administer a draw, we may need to collect, use, and retain personal information to confirm:
active paid membership status;
New Zealand residency;
age eligibility;
identity;
contact details;
winner selection records;
winner verification records;
prize acceptance or redraw records;
prize delivery or payment records.
We may ask selected winners for additional information before awarding a prize.
We will aim to collect only the information reasonably needed to verify eligibility, administer the draw, prevent fraud, comply with applicable requirements, and keep appropriate records.
If you do not provide required residency, age, identity, membership status, or other eligibility verification information when reasonably requested, you may be ineligible to enter, remain in, or win a NZ-only reward draw.
Providing some information may be optional for general access to The Village, but required for specific purposes such as payment processing, account access, support, reward eligibility, fraud prevention, legal compliance, or prize administration.
Where information is collected for a NZ-only reward draw, the collection may be connected with administering the draw under the applicable NZ Reward Draw Terms and relevant New Zealand laws, including the Gambling Act 2003, Fair Trading Act 1986, Privacy Act 2020, and any applicable rules or regulatory guidance.
If winner information is published, we will limit what is published to what is stated in the specific NZ Reward Draw Terms or what the winner has agreed to.
Community spaces may be visible to other members.
Depending on the settings, other members may be able to see your:
name or display name;
profile information;
posts;
comments;
replies;
reactions;
suggestions;
community participation.
Please do not post personal information about other people unless you have permission and a lawful reason to do so.
Do not post:
confidential information;
client-identifying information;
staff information;
sensitive financial information;
health or family information;
passwords or access details;
culturally protected information;
WHĀKĀ-6 protected content;
governance-sensitive information;
legal or privileged information;
private information about another person.
If something needs sensitive detail, it needs a safer space.
We may remove, restrict, moderate, or retain community content where reasonably necessary to protect privacy, safety, legal compliance, community quality, or our rights.
We may use cookies and similar technologies to operate, secure, improve, and understand use of our website and services.
Cookies are small files or identifiers that may be stored on your device when you visit a website.
We may use cookies or similar technologies for:
essential website functions;
account login and session management;
checkout and payment processes;
security and fraud prevention;
remembering preferences;
analytics and performance measurement;
email and campaign measurement;
improving website and product experience;
marketing or retargeting, where used.
Some cookies are set by us. Others may be set by third-party providers, such as website, analytics, payment, email, or advertising tools.
You can usually manage or disable cookies through your browser settings. Some parts of the website or membership may not work properly if essential cookies are disabled.
If we use advertising, retargeting, or tracking tools, those tools may collect information about your visits and interactions. We do not sell your personal information to advertisers.
We may send you emails or other communications about:
products you purchased;
your membership;
account access;
payment or billing issues;
resource updates;
community updates;
important changes to terms or policies;
support requests;
security issues;
reward draw information where relevant;
affiliate or referral programme information where relevant;
marketing or promotional information where permitted.
You can unsubscribe from marketing emails using the unsubscribe link in those emails.
Unsubscribing from marketing emails may not stop important service, account, payment, membership, legal, or security communications.
We may share personal information with trusted third-party service providers where reasonably necessary to provide, administer, secure, and improve our services.
These may include:
website and hosting providers;
digital product and membership platforms;
payment processors;
email and communication platforms;
analytics tools;
customer support tools;
community platforms;
scheduling or booking tools;
video meeting tools;
fraud prevention tools;
security tools;
affiliate or referral tracking providers;
reward administration providers;
accounting, tax, legal, or professional advisers;
contractors or service providers who help us operate JamesPratt.com.
Examples of current or likely service provider categories include our website and digital product platform, payment processor, email platform, analytics provider, community platform, scheduling tools, video meeting tools, customer support tools, and professional advisers. We may update providers over time.
We may also share personal information where:
you have authorised us to do so;
it is needed to complete a transaction or provide a service;
it is needed to administer a reward, affiliate, referral, or member benefit programme;
it is needed to respond to a support request;
it is needed to protect members, our business, or the public;
it is needed to detect or prevent fraud, spam, misuse, or unlawful activity;
it is required or permitted by law;
it is needed for a business sale, merger, restructuring, or transfer.
We do not sell your personal information.
JamesPratt.com operates from New Zealand, but some of our service providers may store or process personal information outside New Zealand.
This may include providers based in, or using servers in, countries such as the United States, Australia, the United Kingdom, the European Union, or other locations.
We may use overseas providers for:
website hosting;
digital product delivery;
membership access;
payment processing;
email communications;
analytics;
customer support;
community features;
affiliate or referral tracking;
reward administration;
cloud storage;
professional services.
Where we disclose personal information to an overseas service provider, we will only do so where we have reasonable grounds to believe the provider is subject to privacy laws, contractual obligations, platform terms, data processing terms, or other safeguards that provide comparable protection to the New Zealand Privacy Act 2020, or where another lawful basis for overseas disclosure applies.
Some overseas providers may process information in countries with different privacy laws from New Zealand. We take reasonable steps to choose providers and arrangements that protect personal information appropriately for the type of information and service involved.
We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
Retention periods may depend on:
account status;
membership status;
product access;
transaction records;
refund or dispute records;
tax and accounting requirements;
legal obligations;
reward draw records;
fraud prevention needs;
affiliate or referral programme records;
community moderation records;
support records.
We may retain some information after an account is closed where needed to:
comply with legal obligations;
keep business records;
resolve disputes;
enforce agreements;
prevent fraud or misuse;
protect intellectual property;
maintain draw or prize records;
keep financial, tax, or accounting records.
Where appropriate, we may de-identify or aggregate information so it no longer identifies you.
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.
These steps may include:
using reputable service providers;
limiting access to personal information;
using password-protected accounts;
using payment processors for payment information;
applying platform security settings;
monitoring for misuse or fraud;
using secure communication and storage tools where available;
reviewing access where practical.
No website, platform, email system, payment processor, or online service can guarantee absolute security.
You are responsible for keeping your login details secure and for logging out of shared devices.
If you believe your account or personal information has been compromised, contact us promptly at website@jamespratt.com.
JamesPratt.com is designed to provide practical resources and support.
It is not intended to collect unnecessary sensitive information.
Please do not send or post:
private client information;
staff information;
health or disability information;
financial records;
bank details beyond what is needed for payment processing;
passwords or access credentials;
culturally protected information;
WHĀKĀ-6 protected content;
governance-sensitive information;
legally privileged information;
information about another person without authority.
If a situation requires sensitive detail, it needs a safer process or a separate agreement.
We may delete, restrict, or decline to process sensitive information that is not needed for the relevant service.
Some JamesPratt.com resources may discuss AI or provide AI-related prompts, templates, examples, or guidance.
Do not upload confidential, private, client-identifying, staff, financial, health, culturally protected, WHĀKĀ-6, governance-sensitive, legally privileged, or other sensitive information into public AI tools unless you have authority and appropriate safeguards.
Where JamesPratt.com uses AI tools internally, we aim to use them in a way that is appropriate for the context and sensitivity of the information.
Sensitive, client-identifying, culturally protected, or governance-heavy work should use a safer process.
You may ask us to confirm whether we hold personal information about you.
You may ask to access personal information we hold about you.
You may ask us to correct personal information if you believe it is inaccurate, incomplete, or out of date.
To make a request, contact:
We may need to verify your identity before responding.
We may refuse or limit a request where the law allows or requires us to do so.
If we do not make a requested correction, you may ask us to attach a statement of correction to the information where required by law.
You may request to close your account or delete certain personal information.
We may not be able to delete all information immediately if we need to keep it for lawful reasons, such as:
transaction records;
tax or accounting records;
membership records;
refund or dispute records;
reward draw records;
fraud prevention records;
legal compliance;
enforcement of our Terms of Service;
community moderation or safety records.
Closing an account may affect your ability to access purchased products, memberships, resources, community spaces, or member benefits.
Our paid products, memberships, community spaces, and reward-related benefits are intended for people aged 18 or over.
We do not knowingly collect personal information from children or young people under 18 for paid accounts, memberships, or community access.
If we become aware that a person under 18 has created an account, joined a membership, or provided personal information without appropriate authority, we may delete the information, close the account, or take other appropriate steps.
If you believe a person under 18 has provided personal information to us, contact website@jamespratt.com.
JamesPratt.com operates from New Zealand.
If you access our website or services from outside New Zealand, your personal information may be collected, stored, processed, or transferred in New Zealand and in other countries where our service providers operate.
You are responsible for making sure your use of our services is lawful in your location.
Global members are not eligible to enter NZ-only cash reward draws.
If you are located in the European Union, United Kingdom, or another jurisdiction with similar privacy or data protection laws, you may have additional rights.
These may include rights to:
access your personal data;
correct your personal data;
request deletion;
restrict processing;
object to processing;
request portability;
withdraw consent where processing is based on consent;
complain to a relevant privacy or data protection authority.
Where these rights apply, we will respond in accordance with applicable law.
For GDPR-style processing, we may rely on lawful bases such as:
contractual necessity;
legitimate interests;
consent;
compliance with legal obligations.
If you have a privacy question, concern, or complaint, contact us first so we can try to resolve it.
Email: website@jamespratt.com
Address:
JamesPratt.com
19 Queen Charlotte Drive
Aotea
Porirua 5024
Wellington
New Zealand
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
We may update this Privacy Policy from time to time.
If we make significant changes, we will take reasonable steps to notify users, such as:
posting the updated Privacy Policy on our website;
updating the effective date;
sending an email;
providing a notice through the website or membership area.
Your continued use of JamesPratt.com after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.
For privacy questions, access or correction requests, or complaints, contact:
JamesPratt.com
19 Queen Charlotte Drive
Aotea
Porirua 5024
Wellington
New Zealand
Email: website@jamespratt.com